How to get Item support

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How to get Item support

Postby luka » Thu Dec 26, 2013 11:21 am

Hello eTheme team,

I purchase BuyShop Magento theme and have an issue with it. Where I should report it?

Regards
luka
 
Posts: 2
Joined: Wed Dec 11, 2013 9:38 pm

Re: How to get Item support

Postby andrew » Thu Dec 26, 2013 12:11 pm

Hello,

Why did you submit this in pre-sale section?

Best regards
andrew
 
Posts: 46
Joined: Thu Dec 26, 2013 12:09 pm

Re: How to get Item support

Postby Alex » Sun Jan 05, 2014 3:52 pm

Hello,

1. Register at this forum - http://support.ethemeuk.com/ucp.php?mode=register and activate your account via email
2. Go to User Control Panel - http://support.ethemeuk.com/ucp.php
3. Navigate to "Envato Purchase Code(s) > Add purchase code" tab and add your Item purchase code.
4. Go to "Board index". You will see unlocked item support forum.

Best regards, Alex
Alex
 
Posts: 66
Joined: Thu Dec 26, 2013 10:43 am

Re: How to get Item support

Postby Alex » Sun Jan 05, 2014 3:54 pm

andrew wrote:Hello,

Why did you submit this in pre-sale section?

Best regards


Pre-sale is only 1 unlocked forum. It's normal that some customers will ask not pre-sale questions here.
Alex
 
Posts: 66
Joined: Thu Dec 26, 2013 10:43 am

Re: How to get Item support

Postby luka » Sun Jan 05, 2014 4:02 pm

Alex wrote:3. Navigate to "Envato Purchase Code(s) > Add purchase code" tab and add your Item purchase code.


How to find my "Item purchase code" ?
luka
 
Posts: 2
Joined: Wed Dec 11, 2013 9:38 pm

Re: How to get Item support

Postby Alex » Sun Jan 05, 2014 7:54 pm

1) Go to "Downloads" tab in your ThemeForest account.
Image
2) Click download button and choose "Licence Certificate" from dropdown.
Image
3) Open Certificate file and copy purchase code
Image
Alex
 
Posts: 66
Joined: Thu Dec 26, 2013 10:43 am

Re: How to get Item support

Postby satsaluu » Wed Feb 19, 2014 1:13 pm

hi,
i just purchased evolution theme and i already set up everything, but left side panel is not showing. i try to submit ticket, i cannot put my purchase code, it say " purchase verification fail. i put the correct code. i want to know do you do free installation service or not, i might install it wrong or i'm not sure what happen. i see error in some other places too. here is my email satsaluu@gmail.com
satsaluu
 
Posts: 19
Joined: Wed Feb 19, 2014 1:01 pm

Re: How to get Item support

Postby Alex » Mon Feb 24, 2014 5:54 pm

hi,
i just purchased evolution theme and i already set up everything, but left side panel is not showing. i try to submit ticket, i cannot put my purchase code, it say " purchase verification fail. i put the correct code. i want to know do you do free installation service or not, i might install it wrong or i'm not sure what happen. i see error in some other places too. here is my email satsaluu@gmail.com


Email me your purchase code to etheme2@gmail.com. I will check it.
Alex
 
Posts: 66
Joined: Thu Dec 26, 2013 10:43 am

Re: How to get Item support

Postby kanelaoka » Sun Mar 30, 2014 8:35 pm

hi
recently purchased the theme Dresscode
I am using magento 1.8

is attached the error
the error appears when access
eTheme >> Dresscode >> theme options

already tried reinstalling and the error persists

thank you
Attachments
404 error.jpg
404 error.jpg (54.27 KiB) Viewed 3416 times
kanelaoka
 
Posts: 2
Joined: Sun Mar 30, 2014 8:32 pm

Re: How to get Item support

Postby kanelaoka » Sun Mar 30, 2014 8:37 pm

hi
recently purchased the theme Dresscode
I am using magento 1.8

is attached the error
the error appears when access
eTheme >> Dresscode >> theme options

already tried reinstalling and the error persists

thank you
Attachments
404 error.jpg
404 error.jpg (54.27 KiB) Viewed 3416 times
kanelaoka
 
Posts: 2
Joined: Sun Mar 30, 2014 8:32 pm

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